Asendia has announced that it is strengthening its position as “an international facilitator of cross-border e-commerce” by providing a range of online support materials for retailers.The company is setting up a dedicated “microsite” atecommerce.asendiausa.com/ – available in English, Spanish, Italian, German, and Swedish – where retailers can complete a self-assessment tool (FitCheck) to find out how their business can optimize its cross-border shopping experience.

Visitors can also explore the different steps to be considered when evaluating cross-border opportunities – for which Asendia offers a range of integrated solutions, including customer acquisition, facilitating transactions, order management, delivery and customer care.

As an additional support tool, visitors to the microsite can download the free2015 Pocket Guide to Cross-Border E-commerce, which covers three regions (Europe, Americas and Asia Pacific) and ten countries (France, Switzerland, UK, Germany, Italy, Norway, USA, Brazil, Australia and China).

The Pocket Guide is available in four languages – English, Spanish, Italian and German – and provides the support needed to take the next step in cross-border e-commerce, with local knowledge and expert advice.

“As potential customers grow in confidence when buying cross-border, it is important to meet any challenges, such as logistics and technology,” said Manuel Bonnin, Asendia’s Head of Industry, Distance Selling and E-commerce. The Pocket Guide gives advice on how to handle returns management, cultural expectations, and how to deliver the best experience for customers.

Asendia is also providing free access to its online know-how blog (asendiausa.com/know-how/latest-know-how/), and offering a series of free downloadable and comprehensive whitepapers (asendiausa.com/whitepapers) on key destinations for e-commerce, including France, Switzerland, the USA, and Germany.

Source: Asendia